Whilst working on a roofing project for South Yorkshire Housing Association we were able to come to the assistance of an elderly lady.
At SYHA we are proud of our customer service and we ask the same standards from our contractors. A recent incident at Aldersgate Court, Maltby, Rotherham, shows the care of one of our contractors, Burngreave Building Company, takes with our customers.
The Burngreave Building Company team was working on the roof and windows of the flats which are for older people. Whilst working they heard residents shouthing through a letter box. The could see the tenant on the floor of her flat, but she wasn’t responding to their shouts.
The team immediately sprang into action to get into the flat and ensure the resident’s safety. Once the emergency services had left, the team replaced the window, so the property was safe and secure.
A big thank you to Alan Cooper, and the Staff at BBC for their kindness and quick thinking.
Broomhall Family Home
Extensive works were carried out to this property to bring it up to standard to accommodate the family which included the following upgrades:- New Heating System, Kitchen , Flooring,Plastering, Electrical, Windows, Doors, Staircase and Decoration.
We were able to accommodate the family’s needs and timescales through discussion with the housing association and the new tenants.
Burngreave Building Company has worked for the association for approximately 2 years. They are one of the associations primary contractors for the provision of Decent Home improvement works to all of the association general needs housing. Burngreave Building Co also have carried out refurbishment works of various properties insurance, improvement and flood damage. They have also carried out works on our Special Needs Properties. Many of these properties are classed as non domestic, this means they have to be maintained to CareStandards. Burngreave Building Co continues to provide an excellent service and we would recommend them for carrying out similar works.
Refurbishment of Brincliffe House
Following the recent refurbishment of Brincliffe House we wanted to pass on our thanks to you, Alan, Mick and their teams for ensuring the past 12 weeks went as smoothly as possible. As staff were working throughout the refurbishment it could have been a very difficult time but with joint co-operation and understanding it was completed with as little disruption as possible. As we had not had a refurbishment of this scale before we had many queries during the work but your teams always took the time to explain the situation to staff and were always helpful, considerate and polite.
I would like to thank you for the sustained level of performance and dedication shown on each and every project undertaken for the University. In particular the level of service and value provided has been excellent.
Refurbishment at a local School
I would like to thank you for the hard work and commitment displayed by your construction team. In addition to completing the project two weeks ahead of the scheduled programme and within the construction budget, a high standard of workmanship is reflected in the finished product Architect, Development, Environment and Leisure Extension at a local school.
I wish to thank you and your colleagues for all your hard work, we are delighted with the project both inside and out. I am particularly pleased with the attention to detail and insistence on everything being done well.You also kept to the timescale and worked within budget. Excellent!