Planned & Reactive Maintenance Division
We offer a 24 hour service in this division which will be dealt with by our Call Centre.Your emergency will be designated to a member of the Call Centre who will ensure that all data relating to the emergency is allocated to the relevant qualified engineer via their hand held PDAs. Once engineers start to travel to site the system sends a text message to inform the resident that they are on their way-
Works can typically comprise of:
- Broken Handles - Door Locks
- Leaking Taps, Sinks, Toilets
- Blocked Drains
- Roof Leaks, Wind Damage, Chimney Repairs, etc
- No Hot Water to Broken Boilers
- Fence Repairs
- Electrical Works
- Replacement Bathrooms, Heating System
- Landscaping Contracts
- Roof and Gutter Clearance Planned Programmes
- Drains Maintenance Planned Programmes
- Boiler Services and Gas Services
As part of our continued commitment to providing a quality service to our clients we have invested in a state of the art computer system which allows us to send all repair information directly to our operatives hand held PDA. This allows us to react to a repair request within minutes. The system also integrates with our vehicles which enables our Call Centre to identify which of our operatives is nearest to the repair address, yet again minimising the response time to the repair request.
