The customer always comes first.

What you can expect

When contacting Burngreave Building Company Ltd you can be assured that the operative dealing with your enquiry will be pleasant, courteous and will do everything they possible can in order to answer or action your enquiry as quickly as possible. We aim to constantly improve this service by performing in house training, in which the customer plays a vital role.

Client

Our primary lines of business lay with planned and reactive maintenance, refurbishment, refits and new build. We instigate a stringent quality control procedure with all of our works and constantly work towards continual improvement of our service through meetings, investment and continual evaluation of our services.

Residents

You can rest assured that your home will be treated with the utmost respect and dignity.

The resident is essentially the most important part of our customer focus as they ultimately utilise the products that our service provides. This means that we as a company should ensure that everything is done to keep them informed whilst work is ongoing. For this very reason we have a number of communication methods to cater to this which consists of a mixture of courtesy text messages and phone calls. We also try to keep the resident informed by training our operatives to inform the resident in terms of how long the job will take. We can also cater for any special needs and requirements.

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